FAQ | Home Away

What payment methods do you accept?

We accept all major credit cards, Google Pay, Apple Pay, Tap to Pay, and card readers.

What is the return policy?

You can return any unused product in its original packaging within 60 days of purchase.

Where can I view your products physically?

You can visit our store in Lincoln, NE, or see our product displays at the 2025 Airstream Club International Rally or 2025 Hershey RV Show.

What are your shipping locations?

We ship anywhere within the Continental United States.

How do I add a new question & answer?

To add a new FAQ follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Add a new question & answer 3. Assign your FAQ to a category 4. Save and publish. You can always come back and edit your FAQs.

Can I insert an image, video, or GIF in my FAQ?

Yes. To add media follow these steps: 1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

How do I edit or remove the 'Frequently Asked Questions' title?

You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.